Category Archives: IT Toolkits

(4) How do I manage computer service and hardware needs?

How do I manage computer services and hardware needs?

Over the last several years, the Diocesan IT Department has undergone efforts to consolidate the purchasing power of the Diocese across all its operations.  This has resulted in significantly reduced pricing for computers, printers and network equipment.  Those discounts are available to individual parishes as well.  Please reference the following table for vendor contact information.

Vendor

Resource

Contact

Dell

Computers and Servers

Corey Snell                                (521) 946-2155

CXtec

Printers and Network Equipment

Michael Nardella                         (800) 767-3282 x2384

Insight Technology Solutions

Software and Licensing

Lance Ladwig                              (800) 467-4448 x5344

You can contact the Diocesan Information Technology Department at 856 342-4111 if you have any questions in regard to your hardware and computing needs.  They can also recommend other vendors beyond those mentioned above that might be able to assist you with any issues you may be experiencing.  Additionally, the department can simply provide a second opinion or take a look at any proposals that may have been submitted to you.

Recommendations

You can contact the following companies for assistance in the following technologies: 

Technology

Contact

Phone Carrier Assistance

DeMarco Telecom Services      (856) 782-8391

Phone System Assistance

Common Sense Technologies LLC(610) 626-1800

Computer & Network Assistance

NPower Inc.                          (215) 557-1559

For all other technologies and specific questions not addressed in this document, we suggest that you contact the Diocesan Information Technology Department at 856 342-4111.

(3) How do I manage phone hardware and carrie contracts?

How do I manage phone hardware and carrier contracts?

It is important to understand the difference between the phone provider (or carrier) and the phone system vendor.  The phone carrier is responsible for providing dial tone to your building over one or more lines.  Examples of phone carriers are Verizon and Line Systems, Inc.  The phone system vendor maintains the hardware or the actual physical phones.  Sometimes these systems are leased and sometimes they are owned.  In most cases, you will have a contract with a vendor to provide support for the system when trouble is encountered or when hardware needs to be replaced.  Examples of phone system vendors are Siemens and Nortel.

When considering changes to your phone system, you will also need to assess any phone hardware that exists.  For instance, do you have a phone system with voice mail capabilities?  These systems are often referred to as key systems.  You should contact the vendor responsible for maintaining the phone system and discuss what options are available to you.  Depending on your specific needs, it may be the appropriate time to make a change in the hardware.

It is important to note, that you can make changes to your carrier without any effect on the hardware.  For example, you can always renegotiate your carrier contract for better rates with little or no impact on the hardware.  However, it is always a good idea to include the hardware vendor in any conversations with a carrier to identify potential changes upfront before any changes are implemented at the carrier level.

You can contact the Diocesan Information Technology Department at 856 342-4111 if you have any questions in regard to your phone systems.  They can also recommend potential vendors that might be able to assist you with any issues you may be experiencing.  Additionally, the department can simply provide a second opinion or take a look at any proposals that may have been submitted to you.

(2) How do I manage internet connectivity?

How do I manage internet connectivity?

You should contact your Internet Service Provider (ISP) for the details regarding your contract obligations.  Two of the more common ISPs are Verizon (DSL service) and Comcast (cable modem service).  You should be able to find contact information on your monthly invoices.  You will probably need specific information listed on the invoice when you call.

Most ISPs require a contract length of a minimum of one year.  You may incur early termination fees if you are still under contract and you attempt to switch to a different provider.  Most of the time, the ISPs do not require renewal of your contract.  In these cases, the contract has expired and your service has been changed to a month-to-month basis.  If you find that you are no longer under contract, you will be able to terminate service without any penalty.

If your ISP does not accommodate month-to-month contracts and requires a long term contract, you should carefully explore the options available to you.  You do not want to enter into a long term agreement with a vendor when you expect to discontinue the service before the termination of the contract.

The Information Technology Department has made arrangements with some ISPs to receive discounted service by utilizing the buying power of Diocesan operations as a group entity.  If you are interested in investigating the pricing available to you, please contact the Information Technology Department Help Desk at (856) 342-4111.

(1) How do I manage internet domain names to ensure proper web and email presence?

How do I manage internet domain names to ensure proper web and email presence?

Your domain name is the information following the @ sign in your email address.  For example, the domain name for the Diocese of Camden is camdendiocese.org. It is also the name you use to identify your web page. 

For example, www.camdendiocese.org.  You will need to determine how long you will keep the existing domain name and if you plan on re-registering it once the registration has expired.

If you do not know how you obtained your domain name, you should contact the Diocesan Information Technology Department at 856 342-4111.  They will be able to help you find out who registered the domain and who is on record as the manager of the name.  A domain name is obtained and/or renewed though a domain registrar such as Network Solutions or Go Daddy.  A domain name can be registered for as little as one year or as long as 100 years.  Continued registration of a domain name ensures that it will not be sold to another organization for their use.  If you no longer wish to use your domain name going forward, you could simply let the registration expire by not renewing when the renewal time is due. 

There is often much confusion surrounding domain names.  It is important to note that the domain name is completely separate from your web page and email from a management perspective.  It is possible for you to manage the domain name and have someone else design/update/manage your web presence and email accounts. 

If you currently do not manage the domain name and are interested in managing it yourself, please contact the Information Technology Department at (856) 342-4111.